Shipping policy
Shipping Policy – Motion Gear
Thank you for visiting and shopping at Motion Gear. The following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- UAE: 2–5 business days
- International: 5–10 business days
Delivery delays can occasionally occur due to factors outside our control.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped.
Tracking information will be provided so you can follow your order.
Customs, Duties, and Taxes
Motion Gear is not responsible for any customs duties or taxes applied to your order. All fees are the responsibility of the customer.
Damages
If your order arrives damaged, please contact us within 48 hours of delivery at:
📧 Benkiranerayan0@gmail.com
Include photos of the damaged item, and we will arrange a replacement.
Lost or Delayed Packages
Motion Gear is not responsible for packages lost or delayed by the shipping carrier. However, we will assist you in contacting the carrier to resolve the issue.